Haloview Virtual Agent
Note: This is a Chatbot I developed as a demo. Neither the Chatbot nor I have any official connection with Haloview and its fine products. The Demo Demo Guide Step 1 (Optional): In the small box, click “Generate Scenario” to generate your fictional use cases for the chatbot. Step 2: In the large box, type…
Microsoft Advertising Virtual Agent
The Problem Microsoft Advertising had no automated support on their contact page. Their support volume was surging, leading to longer response times and decreased customer satisfaction. In addition, Microsoft Advertising had built multiple human advocate channels for their chat support. Channels included general support, sales, agency support, and so on. However, these channels experienced significant…